Provisioning Tech - Fieldglass

Dublin, OH

Posted: 11/14/2018 Job Number: 1078

Wiseconnect is seeking a Provisioning Technician in Dublin, OH

Provisioning Technician is dedicated to Internet Access / VPN and IP products. The tech is responsible for providing " one call resolution" to customer reported installations. The tech also works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups. 

• Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position
• Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests
• Perform trouble isolation for customers during the initial activation
• Perform trouble isolation for customers during the initial activation
• Engage other technical assistance teams to assist with trouble resolution and activation of circuits
• Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology
• Works with software and hardware tools to remotely identify and diagnose WAN problems
• Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services
• Has ability to understand and isolate physical layer problems
• Applies excellent customer service
• Understand and apply standard trouble shooting techniques
• Demonstrate proficiency with trouble ticketing application as well as other internal tools
• Ability to work off hours

• Associate degree or 1+ year of related work experience
• Knowledge of TCP / IP. Knowledge of routing protocols
• Knowledge of VPN principles. Experience with basic commands in Cisco, Juniper and Adtran routers
• Understanding of DNS
• 1+ year of technical experience on Adtran, Juniper or Cisco routers. CCNA/CCNP preferred

Hours may vary depending on the needs of the business. 2-4 years of experience. 4-6 years of experience

Contact Pat Punteney at 360-391-2982 or

Kindra Stanfield

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